About Us

As a trusted leader in the healthcare industry, we are dedicated to providing top-tier personalized care in comfortable and nurturing environments. Our supported living solutions cater to diverse needs, ensuring a high quality of life for individuals requiring specialized assistance.

Personalized Care Tailored to Your Needs

We understand that every individual is unique, and so are their care requirements. Our dedicated team takes the time to get to know you and create a personalized care plan that fits your specific needs and preferences, ensuring you receive the best possible care.

Comprehensive Care Services

From personal care to social support and domestic assistance, our wide range of services ensures that all aspects of your well-being are covered. Whether you need help with daily activities or support with living independently, our professional caregivers are here to provide compassionate and reliable care.

Trusted and Experienced Professionals

With years of experience in the care industry, our team of trained and certified caregivers is committed to delivering high-quality care with dignity and respect. You can trust us to provide a safe and supportive environment where you or your loved one can thrive.

Who We Are

We believe that each service user in our care has the fundamental right to:

Be regarded as an individual and given our special attention.

Be treated equally, and no less favourably than others.

Receive prompt attention in relation to all of their care and support needs.

Be informed about all important decisions that affect them, and to have a say in every aspect of their daily living, care and support.

Have the opportunity to think independently and make their own choices.

Receive a service that considers their well being, safety, dignity and choices as paramount concern it is delivery.

Be cared for by people who are capable of understanding their needs and competent to meet those needs.

Receive respect and understanding regarding their cultural, religious, and spiritual beliefs.

Be safe, feel loved and always know that “someone cares”.

Be afforded privacy for themselves and their belongings.

Complain about anything they feel is unfair or unjust, and to have that complaint listened and responded to.

Aims and Objectives

To deliver an outstanding care and support to all our services users in a person centred and inclusive manner Enabling our service users to make informed choices about the care they receive and how they live want to live their life, achieve their goals and aspirations
Maintaining and enhancing our service user’s self-esteem.
To provide and maintain flexible efficient high quality of care and support to our service users.
Maintaining and safeguarding the privacy, confidentiality of our service users and enabling them to maintain their personal independence.
To ensure that the customer is main focus for all that we do and are central to the processes of care planning, assessment and delivery of care at home.
To provide a safe, well-planned, reliable care at home service to our Customers and families.
To provide support in the way Customers prefer and at the times they wish.
To maintain and promote the dignity, independence, choice and rights of Customers while providing care at home.
To respect the Customers’ rights in relation to confidentiality including our communication and conduct, recording practices and storage of information.
To have in place appropriate systems, policies and procedures to address matters of health and safety and to promote safe working practices in all aspects of service provision.
To have in place appropriate systems, policies and procedures to address matters of health and safety and to promote safe working practices in all aspects of service provision.
To proactively and regularly seek the views of customers as well as significant others (including advocates) regarding our service, in order to pursue continuous improvement.
To provide Customers (and/or stakeholders) with the means to make a compliment or complaint regarding the service, including to outside agencies if preferred.
To safeguard the well-being of Customers by having systems in place to Statement of purpose: Hallmark Healthcare Services Limited 5 prevent the potential for abuse and ensure any concerns raised or identified are robustly addressed and risks are effectively managed.

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Testimonials